Many of our Student Readers include a download link for a diital Companion Guide. We have answered some of the most common questions we receive about our digital downloads below. However, if you need personal assistance, please send us an email at email@example.com or give us a call at 877-492.8081. We’re here to help!
What if I don’t have high speed internet service?
If you do not have high speed internet service to facilitate the download at home, most libraries and coffee shops offer free wi-fi service. However, if you cannot find internet service, please send us an email at firstname.lastname@example.org or give us a call at 877-492.8081.
Why do I need a password?
If you receive a password request logging into any of our digital products, verify that Adobe Reader is your default pdf viewer.
How many times may I download the Companion Guide
Your download link will allow you to download the Companion Guide 4 times.
My computer crashed and I lost my Companion Guide – can I get it back?
Absolutely! Give us a call at 877.492.8081 or send us an email.
My program opens, but I cannot click the links to go anywhere.
1) Avoid Using Preview (Mac users)
Mac users often find that PDF files default to opening in a program called Preview – this is fine for simple image files, but our PDF files are complex and Preview can’t handle them. If Adobe Reader is installed on your Mac, control+click the file you’re trying to open and select Open With—>Adobe Reader. If Adobe Reader isn’t an option, you need to download it by following the instructions below.
2) Update Adobe Reader
The number one problem people have when using our digital materials is that they don’t have a recent version of Adobe Reader.
The easy way to check is to open up your version of Reader and under Help click Check for updates. This little feature can save you much pain and heartache. If your version is less than 10.0, you should get it updated. It’s free. Get it from Adobe.com. Install it, reboot the computer, and try again. Nine times out of ten this works.
Don’t forget to set Adobe Reader as your default PDF reader for the future!
What if my anti-virus software is giving me trouble?
Sometimes anti-virus software can be a bit over zealous. If you are having trouble downloading our software because of your anti-virus program, the only solution is to turn it off momentarily. We promise that our programs are virus free. Unfortunately, we cannot provide specific direction on how to turn the software off because all programs are different, but many of them have a setting or button that disables it for 15 minutes. Others have an on-off switch. Go ahead and temporary disable your anti-virus software, download and install your purchase, and then turn your anti-virus software back on again.
As a disclaimer: While we guarantee our software is virus free, if you turn off your virus protection, you do so at your own risk. Don’t download any other files or visit other websites while your virus protection is off. Bright Ideas is not responsible for anything that happens to your computer.
If your anti-virus program is Norton 360, try these steps.
- Open Norton 360.
- Click Tasks.
- Click Check Security History.
- The file is often listed originally as quarantined, then removed. Look for an option to restore the quarantined file (there will probably be several gloom and doom messages about the danger of doing this, so be sure to restore the correct file).
- After restoring the file, it generally goes back to the original folder where you can finish installing it.
To Sum Things Up…
If you’ve updated your software, can’t download or open anything, or are otherwise just confused, don’t waste time pulling your hair out! Get in contact with us here. You’re why we’re here.